Privacy Policy
N25 House (Sapporo Hokkaido Private Villa) / Established: July 9, 2026 / Revised: September 25, 2026
N25 House (Sapporo Hokkaido Private Villa, "we" or "the Villa") regards the protection of personal information received through reservations and inquiries as an important responsibility, and handles it appropriately in accordance with this Privacy Policy ("Policy").
1. Information we collect
We may collect the following personal information:
- Information you provide when making a reservation or inquiry (name, email address, phone number, reservation details such as number of guests and dates, and the content of your inquiry)
- Information about your use of this website (access logs, cookies, browsing and interaction history, device and browser information)
2. Purposes of use
- To receive, confirm and communicate about reservations, and to provide our services
- To respond to inquiries
- To improve our services and website, and to measure and optimize advertising and marketing
- To comply with applicable laws
3. Cookies, analytics and advertising
This website uses cookies and similar technologies to improve usability, analyze usage, and deliver and measure advertising, and may use the following services. These services may collect and process usage information in a form that does not directly identify you.
- Meta (Facebook / Instagram): We use Meta Pixel and the Conversions API to deliver and measure Meta ads. Information collected is handled under Meta's Privacy Policy.
- Google Analytics (Google LLC): Used to understand and improve how the website is used. Information collected is handled under Google's Privacy Policy.
- Microsoft Clarity (Microsoft Corporation): Used to understand on-page behavior such as scrolling and tap positions in order to improve the website. Information collected is handled under Microsoft's Privacy Statement.
- LINE (LY Corporation): Used to respond to inquiries through our LINE official account. Communication on LINE is subject to LINE's Privacy Policy.
You can restrict or disable cookies in your browser settings. Some features of this website may not be available if you do so.
4. Provision to third parties
We do not provide personal information to third parties without your prior consent, except in the following cases:
- Where required by law
- Where necessary to protect a person's life, body or property and it is difficult to obtain your consent
- Where we outsource operations to the extent necessary to provide our services (we require appropriate management from contractors). Our main contractors are:
- Reservation management system: Beds24 (management of reservations and the availability calendar)
- Payment processing: Stripe (credit card payments; we do not store card numbers)
- Booking platforms (OTAs): Airbnb, Booking.com, Ikyu.com and any other platform you used to book
5. Security
We take necessary and appropriate measures to prevent leakage, loss or damage of personal information and to otherwise manage it securely.
6. Requests for disclosure, correction or suspension of use
Requests for disclosure, correction, addition, deletion or suspension of use of your personal information will be handled in accordance with applicable law after verifying your identity. Please contact us using the details below.
7. Contact
8. Changes to this Policy
We may revise this Policy in response to changes in law or otherwise. The revised Policy takes effect when posted on this page.